Changes in Customer Service over the Years

Memorial Day is one holiday I take very personally. It is a day that as a Nation, we collectively remember the fallen of our Military brothers and sisters who gave the last full measure of devotion. As a veteran, I am proud of a rich heritage and commitment to service…

This is What Customer Service Should Be Like!!

I was in a Big Box grocery store today, and needed to get a Rotisserie chicken as that is the requested dinner for my daughter’s mom (my wife). Since my grandson was dining with us, I needed to get him his two favorite things to eat – mac and cheese…

The Vital Few vs the Trivial Many….

Now that Tax season is over (at least for a while for most of us), we can all get back to the mission at hand which is running your business, efficiently, effectively and with clearly defined goals and objectives. But the question I ask many folks when learning more about…

SIGNS OF THE TIMES

I’m sure most of you have seen the recent events at United airlines and how they responded to a need for passengers to give up their seats for a United crew to get to the destination for a flight. And we all have watched in near disbelief at the way…

The First 300 Seconds

300 seconds. The time it takes to pump 6 gallons of blood through your heart The time it takes your car to reach normal operating temperature. The time it takes to eat a taco. The time it takes for a new customer to determine if they want to be a…