Welcome them Sincerely!!!

American culture has certain social conventions in place that allow for minimum expectations in business interactions. We can call them the norms of a business meeting if you will. It is important for you to always introduce yourself with your name and ask the customer theirs. People feel more at…

Volume dollars vs. Profit dollars…You need both to grow and survive!!

Now that the Christmas Chaos known as shopping is over, many folks look forward to finding the Great after Christmas Deals on items that were leftover inventory after the Holidays. Americans didn’t invent the art of the “Smokin’ Deal” but we may have perfected it. Everybody likes to feel good…

Online Rating System

Now that the Hustle and Bustle of the Holidays is behind us, it occurred to me that there were a few different things that motivated me in my on-line shopping experience. What I mean to say is: I didn’t just shop on price, or on Advertising saturation, or brand familiarity….

Expectations and why we need ‘em

How did we do in meeting your EXPECTATIONS?  In my 30 years of sales and training I have learned that when someone tells you everything was fine …. not everything was!!! In Jim Collins book Good to Great, he talks about the enemy of Great is Good. Well in creating…

What do your customers and 3 blind men have in common??

Have you ever heard of a Parable about 3 blind men who were asked to describe an elephant?? They were each led one by one to an enormous African Elephant and asked to describe it using the only means at their disposal. Their sense of touch. Each man was guided…