Category : Customer Service

SIGNS OF THE TIMES

I’m sure most of you have seen the recent events at United airlines and how they responded to a need for passengers to give up their seats for a United crew to get to the destination for a flight. And we all have watched in near disbelief at the way…

The First 300 Seconds

300 seconds. The time it takes to pump 6 gallons of blood through your heart The time it takes your car to reach normal operating temperature. The time it takes to eat a taco. The time it takes for a new customer to determine if they want to be a…

Be a good Gardner-Plant the seeds….Nurture and feed…Reap the harvest!!

I just came in from outside and the rain was running down the stems of some perennial tulips in my garden. Seems that they are going to be better this year than ever before. I planted them when we moved in over 16 years ago and I look forward to…

Acknowledging Your Customer – No Second Chances for A First Impression!

There are four key parts to building a loyal customer relationship. They are: Acknowledge them and let them know you will be with them shortly. Greet them sincerely, introduce and ask their name, appreciate their choice in your business. When business is concluded, thank them sincerely ask if expectations were…

Welcome them Sincerely!!!

American culture has certain social conventions in place that allow for minimum expectations in business interactions. We can call them the norms of a business meeting if you will. It is important for you to always introduce yourself with your name and ask the customer theirs. People feel more at…