Category : Customer Service

Superior Customer Service: Where does it begin?

I have seen many businesses start up in my 30+ years in Sales, and I don’t remember a single instance where the owner/operator purposely tried to provide a bad customer service experience. In fact, my experience was quite the opposite. But more often than not, somewhere along the way, most…

Are You Hearing what your customers are saying……..

A common complaint among consumer gripes is that: “The company just didn’t seem to hear what I was telling them.”  All too often the consumer tries to explain an issue to customer service, only to be told well that is against our policy or there is nothing we can do….

Archers and Arrows……………

Most folks have heard the tale of William Tell, the 14th Century, European Archer who was made famous for a particular shot he made where he shot an apple off of a man’s head. Without a lot of practice and a bit of luck, most of us would never try…

Needs Satisfaction is a Two-Way Street

My daughter recently purchased a brand-new vehicle. It was her first ever and she was very proud and I was quite happy for her that she was financially able and ready for the responsibility. Her buying experience was so much better than mine (and many of my friends and family…

Changes in Customer Service over the Years

Memorial Day is one holiday I take very personally. It is a day that as a Nation, we collectively remember the fallen of our Military brothers and sisters who gave the last full measure of devotion. As a veteran, I am proud of a rich heritage and commitment to service…