Author : Paul

Expectations and why we need ‘em

How did we do in meeting your EXPECTATIONS?  In my 30 years of sales and training I have learned that when someone tells you everything was fine …. not everything was!!! In Jim Collins book Good to Great, he talks about the enemy of Great is Good. Well in creating…

What do your customers and 3 blind men have in common??

Have you ever heard of a Parable about 3 blind men who were asked to describe an elephant?? They were each led one by one to an enormous African Elephant and asked to describe it using the only means at their disposal. Their sense of touch. Each man was guided…

K.I.S.S (kindness is self sustaining)…

The leaves have turned all shades of red and Gold and as we dig into the seasonal chore, we are probably listening to some sort of Holiday music. And while some love this time of year for others it can mean a time of serious stress that can lead to…