Their Perception is YOUR reality!

Have you ever heard the phrase; Perception is reality? When you heard it, did you understand its meaning? If you are in Business, this is something you will need to pay very close attention to, because if you don’t you may be missing vital clues as to what your customers…

If you missed your 2017 goals, here are some steps to help you hit the ground running for 2018!

Well as 2017 comes to a close, America has received some very good news from Washington in the form of a new Tax base for all and so far, it looks very promising for most. But for some folks in business, they may have missed their goals for 2017 and…

Superior Customer Service: Where does it begin?

I have seen many businesses start up in my 30+ years in Sales, and I don’t remember a single instance where the owner/operator purposely tried to provide a bad customer service experience. In fact, my experience was quite the opposite. But more often than not, somewhere along the way, most…

Handling A Poor Review of Your Business on Social Media

The internet and social media in particular, have made it easier than ever to learn about a business from your home or cell phone without having to go into the business to try their wares. If you are in business today, chances are very good that you will have a…

Loyalty to Your Community

I was at an event recently put on by a gentleman who has been doing these types of events are almost forty years.  Because of the changes in that his business, he had to change how he hosted those events.  I talked to him at last year’s event, and we…