Needs Satisfaction is a Two-Way Street

My daughter recently purchased a brand-new vehicle. It was her first ever and she was very proud and I was quite happy for her that she was financially able and ready for the responsibility. Her buying experience was so much better than mine (and many of my friends and family…

Changes in Customer Service over the Years

Memorial Day is one holiday I take very personally. It is a day that as a Nation, we collectively remember the fallen of our Military brothers and sisters who gave the last full measure of devotion. As a veteran, I am proud of a rich heritage and commitment to service…

This is What Customer Service Should Be Like!!

I was in a Big Box grocery store today, and needed to get a Rotisserie chicken as that is the requested dinner for my daughter’s mom (my wife). Since my grandson was dining with us, I needed to get him his two favorite things to eat – mac and cheese…

The Vital Few vs the Trivial Many….

Now that Tax season is over (at least for a while for most of us), we can all get back to the mission at hand which is running your business, efficiently, effectively and with clearly defined goals and objectives. But the question I ask many folks when learning more about…

SIGNS OF THE TIMES

I’m sure most of you have seen the recent events at United airlines and how they responded to a need for passengers to give up their seats for a United crew to get to the destination for a flight. And we all have watched in near disbelief at the way…